Wireless Sensor Connectivity Issues

Please note the wireless (model: L302) sensors may take up to 30 minutes to connect depending on the network state. Factors that may impact the time to connect include the number of sensors, gateways, and distance between devices.

If a sensor is not connecting, please confirm the following:

  • The nearest gateway is online.

  • The sensor's ID is inputted correctly in the Installer Tool.

  • The sensor is within 40 feet of another sensor or gateway. The sensor may not connect if it is beyond this range.

If the nearest gateway is online, the sensor's ID inputted in the Installer Tool is correct, and the sensor is within 40 feet of another device, please restart the sensor by pressing and holding the reset button found on the side for 2 seconds.

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If the sensor is still offline after following the steps above, please try a new sensor or contact VergeSense support (support@vergesense.com) for additional assistance.

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