Installing A Wired (E105) Sensor

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Sensor Installation

VergeSense will grant access to the installer tool prior to the start of installation. Access the tool at cloud.vergesense.com on mobile or desktop.

Locate the Sensor on the Map

Use the Installer Tool to navigate the map.

Note: the plan is to scale, and zoom in to view the exact sensor location (usually centered above a group of desks in the center of a room).

Match Orientation on Map

It is important to match the orientation for proper coverage and data capture.

Mount the Sensor

The recommended mounting option for wired sensors is to mount them to the center of the tile.

Select the mounting solution that best fits your needs. Mounting options can be found here.

LED Modes

Once the new sensor is installed, a front-facing LED light will indicate the device’s status.

Normal sequence:

  1. The LED will exhibit a “slow” blink as the sensor powers on within ~30 seconds and awaits its first reported hit to the Cloud. This has been shown to take anywhere between 2-10 minutes.

  2. Once the connection has been established, the LED will turn solid.

Consult the table below for descriptions of each LED mode:

Mode

Time interval

Description

Reference Video/Image

“Slow” Blink

~ 2s on / 2s off

If the sensor is powered on with slow blinking within ~30 seconds after boot-up. At this stage, any network or hardware issue is not known. Wait for the LEDs to change.

Action: Wait for the LEDs to change.

“Quick” Blinks

X number of 0.2s on/off followed by 1 sec of LED off

  • One Blink: Reserved.

  • Two Blinks: No IP address assigned. Troubleshoot DHCP

  • Three Blinks: Got IP address but could not reach out to known whitelisted time sync server (FW 1.5.2.0 and below) or NTP server (FW 1.5.3.0 and above).

  • Four Blinks: General internet connectivity is available, but could not publish to AWS.

“Fast” Blink

~ 0.3s on/off

  • A fatal camera issue is detected. If this issue is detected, the LED will stay in the fast blink, regardless of the network status.

  • If a firmware patch has not been applied, try that first before RMA.

Solid

Always on

  • A network connection is established.

  • The camera functions correctly.

Action: Confirm coverage in Installer Tool.

Enter Sensor ID

Every sensor has a unique ID that needs to be entered into the Installer Tool during installation. The sensor ID is located on the back of the sensor in the format “XXX-XXX”. See the example below:

Check Connectivity

Confirm Coverage

Once the sensor is connected, check the coverage area to verify the desired space is being captured. The "Map View" shows the intended covered space as highlighted by the sensor's field of view (red rectangle).

If the space is properly captured, select "Accept Coverage Area".

It is important to only "Accept Coverage Area" when the entire space is being captured. These are some examples of installed sensors that need to be adjusted. In these cases, the sensors were "Flagged" as they required an adjustment.

After the adjustment has been made, the sensor must be "unflagged" before coverage can be accepted.

Rotating and Moving a Sensor Icon

If the adjustments require the sensor to be moved or rotated, the installer can update the sensor icon to match the installed position.

Note: You cannot delete or add a sensor here.

  • Select a sensor

  • Select Edit

  • Select sensor icon

  • Rotate or move as installed

  • Confirm

Publish

Publish the sensor once it is successfully connected, and coverage is confirmed. The sensor icon on the map will turn green indicating a successful installation.

 

For additional support, please review the Troubleshooting and Installation sections prior to contacting VergeSense (support@vergesense.com).

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