Wireless Sensor Gateway Connectivity Issues

If the wireless sensor gateway is not connecting, please confirm the proper installation procedure has been taken:

If a gateway is not connecting, please confirm:

• The correct ID has been entered into the Installer Tool

• Antennae are properly tightened

• Gateway is powered on

• If using cellular, confirm there is a strong cellular connection and that there are no obstructions. 

• If connecting to an ethernet port:

  • confirm port allows traffic

  • gateway is safelisted (if required)

  • confirm DC power is not being used (the gateway is powered via POE)

• If connecting to WiFi:

  • confirm WiFi credentials with VergeSense

  • confirm gateway is safelisted (if required)

  • confirm the gateway is within range of the nearest AP

Contact VergeSense support (support@vergesense.com) if you have questions on troubleshooting or need support with device replacement.

Updated May 15, 2023 16:49