Physical Restart

1. Hold the power button for 2 seconds

2. When first booting up, the sensor will cycle - Red, Green, Blue (0.5s each color) 3 times.

3. The light will flash green once every 15 seconds for 5 minutes confirming connectivity.

4. Check the System Health page to see if sensor came back online. If sensor did not come back online, repeat steps 1-3.

Remote Restart

Note: this can only be done if the sensor is connected

1. Open the Installer Tool

2. Navigate to the floor

3. Select the sensor

4. Select "Reboot Sensor"

This will reboot the sensor and update the debug file (5 new debug files. One every 10 minutes)

Updated June 06, 2023 06:49