The VergeSense Platform includes a system health summary page that provides a detailed view of the health of your deployment.

Navigating to the Device Summary Page

• Click Settings > System Health 

Understanding the Device Summary page:

• Building: Building within this company that the floors belong to

• Floor: Floor within the building that the status refers to 

• Gateways: Count of gateways on this floor (if applicable) 

• Repeaters: Count of repeaters on this floor (if applicable)

• Sensors: Count of sensors on this floor

• Status:  Current status of the floor based on the health of the devices (more details below)

• Comments: Details about the reason for the status

Understanding the Status Options:

• Healthy: The devices on this floor are in a healthy state.
• Warning: Some devices on the floor need attention. Data impact is low or minimal. See the conditions for a Warning state:

• • >10% of wireless sensors on the floor have weak signal strength

  • >10% of wireless sensors on the floor have a low battery (<15% battery life)

  • >2% of wireless sensors have not been reported in 1 hour

• Degraded: Several devices on the floor need attention. Data impact can be material. If VergeSense support has not already contacted you, please reach out to support@vergesense.com. Conditions for a Degraded state:

• • >50% of wireless sensors on the floor have weak signal strength

  • >50% of wireless sensors on the floor have a low battery (<15% battery life)

  • >10% of wireless sensors have not been reported in 1 hour

  • Any PoE sensor not reported in over 1 hour

  • Any Gateway not reported in over 1 hour (with material sensor impact)

• Asleep: Sensors are outside of working hours and may be asleep.
• Install In Progress: The floor is undergoing installation or maintenance and the device may be impacted by ongoing work 

Updated September 11, 2023 14:01