Required Installation Steps

The following steps must be completed via the VergeSense Install Tool. By the end of the installation, all devices should appear in the green installed state and the floor should be submitted to VergeSense. Upon submission, VergeSense will begin our commissioning process to associate each sensor with spaces in the analytics platform.

1. Enter device IDs in the Installer Tool (including all sensors and gateways). Sensor IDs are printed on the side of the sensor and gateway IDs are printed on the front of the gateway.

2. Confirm device connectivity (including all sensors and gateways)
3. Verify sensor coverage area

   • The sensor coverage area should match the map (i.e. if the map shows 4 desks to be covered, check that the view from the sensors covers all 4 desks and seats)

   • Verify sensor coverage area

   • Accept coverage area

   • If the field of view is not accurate be sure to move the sensor to fix the field of view
4. Publish all devices

   • Confirm the device ID is entered

   • Confirm the device is online

     Note: VergeSense can only commission and provide feedback on sensors that are installed AND published so this step is imperative

      

      

5. Flag problematic sensors
   • Use the Installer Tool to flag any sensors experiencing issues (e.g. cannot retrieve a new sensor view after multiple reboot attempts, floor plan in the Installer Tool does not match the actual furniture layout on site, cannot access a portion of the floor, etc.). When flagging sensors, use the Notes feature to describe the issue.

Double-check connectivity and battery health

1. Navigate to the System Health tab
2. Under Device Health, pull up each floor and check all devices have a recent last report time and all sensors have a healthy battery level.

   • Wired sensors are expected to report either every 30 seconds or 1 minute.

   • Wireless sensors are expected to report at a minimum of once per hour.

3. •  

Submit the floor to VergeSense for review and commissioning

1. 1. Once the floor is installed, select Step 3 in the Installer Tool, add any relevant notes and click Submit to VergeSense.

   2. This will send a notification to VergeSense to review the installation and commission the floor.

EN-1 Entryway Sensor Commissioning

• 1. EN-1 Entryway sensors require additional commissioning steps to be performed in the Entryway Installer Tool.

  2. Entryway commissioning steps include sensor settings configuration, marking the scene floor and count line, and testing each count line.

Additional Features Available in the Installer Tool:

The following can be achieved in the VergeSense Installer Tool without VergeSense assistance.

• Rotate sensor icon

  • Select sensor > Edit

    1. Rotate the sensor orientation as needed to match the physically installed orientation.

• Move sensor icon

  • Select sensor > Edit

    1. Move the sensor on the map to the physically installed location.

• Edit Gateway ID

  • Select gateway > Edit

    1. Confirm the ID on the physical gateway matches with the ID in the Installer Tool for the corresponding gateway icon, otherwise, edit it to match.

• Edit Sensor ID

  • Select sensor > Edit

    1. Confirm the ID on the physical sensor matches with the ID in the installer tool for the corresponding sensor icon, otherwise, edit it to match.

• Get a new sensor view

  • If a new sensor view is needed, flag sensor by clicking the Flag Sensor icon. select 'New Commissioning View Required' from drop down and add a note stating reason for requesting a new sensor view.

Tasks Requiring VergeSense Assistance:

The following tasks are not yet self-service, thus requiring assistance from VergeSense to perform. Reach out to your VergeSense Project Manager or Implementation Specialist for help with these tasks:

• Add or remove devices (sensors and gateways)

• Advanced troubleshooting that cannot be resolved with the instructions above

• Update furniture floor plan layouts or space data

Updated August 13, 2024 03:30