The VergeSense wired area sensors contain an LED next to the soft reset button on the side of the sensor. The LED is intended to provide an indication of the sensor's status during initialization. During normal operation, the LED will be turned off and the sensor's status should be visible in the VergeSense dashboards. During initialization, the LED should exhibit the following behavior:
|
State |
Color |
Pattern |
|
Initial power and system initialization (approximately 30 seconds) |
Cycle through red, green and blue |
Approximately 0.5 seconds on each color. |
|
System initialized |
Green |
Solid on |
|
Searching for Network address |
Green |
Flashing - approximately 0.5 seconds on/off cadence |
|
Connecting to VergeSense Cloud |
Blue |
Flashing - approximately 0.5 seconds on/off cadence |
|
Normal operation |
Off |
Off |
If a network configuration is to be applied to the sensor via the USB port, the LED will exhibit the following behavior upon insertion of the USB stick.
|
State |
Color |
Pattern |
|
Reading network configuration file |
Blue |
Solid on |
|
Searching for Network address |
Green |
Flashing - approximately 0.5 seconds on/off cadence |
|
Connecting to VergeSense Cloud |
Blue |
Flashing - approximately 0.5 seconds on/off cadence |
|
Normal operation |
Off |
Off |
If the sensor remains stuck in the state where the green LED is flashing, this indicates that the sensor is unable to connect to a network and receive a network address. This may be due to a DHCP or IP address problem when connected to Ethernet, or this may be due to an association or authentication problem when connecting to WiFi. The underlying network connection problem must be resolved in order for the sensor to progress any further.
Some of these sensors produced in early 2022 may have been erroneously configured to use a static IP address and not search for an IP address via DHCP. The symptom exhibited is that the sensor remains stuck on a green flashing LED.
A way to validate this may be the problem is to connect another network client to the network cable (i.e. a laptop) and see if it is able to receive an IP address via DHCP. If this is the case, the sensor can be restored by carrying out a factory reset.
There is a pinhole on the side of the sensor next to the USB C port. Insert a paper clip or sim card pin into the pinhole, press and hold the button inside for 3-5 seconds, then release the button.
The sensor will then carry out a factory reset and should be able to request an IP address via DHCP. Any prior network configurations will have been removed and may need to be re-applied.
If the factory reset does not resolve the connectivity problem, please reach out to VergeSense support (support@vergesense.com) for further assistance.
Updated
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