FAQ: Commissioning Data

What is commissioning data?

Commissioning data is an ultra-low-resolution (320 x 240 pixels) image. This resolution is well below requirements for any type of personal identification or text identification.

What is the purpose of the commissioning data?

Commissioning data allows VergeSense to confirm that the space captured by the sensor aligns with the expectations for the area where the customer desires utilization metrics. VergeSense is able to confirm that no obstructions (such as light fixtures) are in the way of being able to accurately capture quality data. If there are layout or furniture changes that VergeSense is informed about, additional commissioning data can be captured in order to help verify if any adjustments to sensors are needed.

How are the commissioning files captured?

During install, on power-up, the VergeSense sends 5 commissioning files (one every 10 minutes) to the VergeSense cloud. This is the only time commissioning data is captured automatically. Commissioning data capture can be initiated manually, at a later time, using VergeSense’s internal tools. This process is only initiated in order to adjust sensor positioning, or capture furniture changes, and is audited accordingly.

How long is it stored?

Commissioning data is stored indefinitely by default. This allows VergeSense to maintain a record of sensor field of view, which is required for sensor configuration.

Who can enable commissioning data capture?

VergeSense operations, customer support, and engineering team members will be able to enable debug mode. Requests to enable commissioning mode will all be logged for auditing purposes.

Who can view the commissioning data?

Internally, access is controlled through a ticketing/approval process after which a username and password with 2 factor authentication must be used to access the debug data. Access to the data is logged and audited multiple times a year.


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