This article serves as a step-by-step guide, tailored specifically for installers, outlining the practical considerations for a smooth and efficient removal and re-installation of a VergeSense system.

Access to the VergeSense Installer Tool is required to perform the steps below.

Device Removal

Before you begin, you will need access to the VergeSense Installer Tool at cloud.vergesense.com. Log in, select Settings from the left-hand navigation, then select Installer Tool. Your VergeSense contact can grant access if you do not already have it.

1. Identify the devices to be removed.

   Your VergeSense contact will provide a list or map of all devices scheduled for removal. You can also view these in the Installer Tool by navigating to your floor and selecting Device Installation. Devices pending removal will appear on the floor plan.

   

2. Locate devices on the floor plan.

   Use the Installer Tool floor plan to find each device. The plan is to scale, so zoom in to identify exact locations. Cross-reference the sensor or gateway ID shown on the physical device with the icon on the map to confirm you have the correct unit.

   

3. Compile your hardware inventory list.

   Before removing anything, build a list of all sensor and gateway IDs, device models, and physical locations. Share this list with your VergeSense contact before uninstalling. For EN-1 entryway sensors, record the MAC ID printed on the sensor label rather than a serial number.

   If hardware is being shipped to more than one location, note which sensor and gateway IDs are going to each destination so packages can be labeled correctly before transport.

    

4. Remove the sensor or gateway and all associated mounting hardware.

   Take down the sensor or gateway along with every piece of hardware used to mount it: backplates, mounting brackets, screws, drop rods, and rod adapters. Keep all components from each device together so nothing is missing at reinstallation.

    

5. Power down battery-operated sensors before removing them.

   If hardware is being redeployed, follow the instructions for the appropriate sensor model. 

   L208 sensors: Power off the device. The sensor has a small power switch on the side. Move the switch to the dot position to power the sensor off.

   

   L302 Sensors: Remove one battery and re-insert it backwards before taking the sensor off its mount. This prevents the sensor from powering on during storage or transit, which would drain the remaining batteries.

   

    

    

6. Package each device individually.

   Wrap each sensor and gateway in bubble wrap before placing it in a shipping box or storage container. Do not pack multiple devices together unwrapped, as contact between units during transit can cause damage.

    

7. Secure and store or ship the hardware

   If you are unsure whether a specific device is scheduled for redeployment or disposal, confirm with your VergeSense contact before discarding anything. Seal and label all packages clearly. If hardware is being shipped to multiple locations, label each box with the destination site and the sensor or gateway IDs it contains. If the hardware is staying on-site temporarily, let your VergeSense contact know the storage location so it can be retrieved for redeployment.

    

8. Dispose of any hardware that will not be redeployed.

   If any sensors will not be redeployed, do not place them in general waste. Sensors and gateways should be disposed of in accordance with your local e-waste or electronics recycling guidelines. Batteries removed from wireless sensors should be recycled separately per local hazardous material guidelines. 

Device Redeployment

1. Review your hardware inventory list.

   Before going to the floor, confirm you have the compiled list of all sensor and gateway IDs and their device types. Cross-reference this list against the floor plan in the Installer Tool to make sure have the required devices. 

    

2. Review the floor plan in the Installer Tool.

   Log into cloud.vergesense.com, select Settings, then Installer Tool. Navigate to the floor you are working on and open Device Installation. Zoom into the floor plan to identify where each device is mapped to go. The plan is to scale, so sensor icons represent the intended physical position on the ceiling.

    

   For more information read: Introduction To The Installer Tool

   

    

3. Gather all mounting hardware and tools.

   Unpack the stored hardware and confirm you have everything that was originally removed: sensors, gateways, backplates, screws, drop rods, rod adapters, and any brackets. 

    

4. Connect and commission gateways first.

   Before powering on any sensors, connect each gateway to its power source. Gateways can be powered via Power over Ethernet or with the provided AC/DC adapter. The gateway LED will cycle through red, green, and blue during startup, then go solid green once the system has initialized, then turn off once fully connected and in normal operation. Do not perform a factory reset of the gateway at any point unless specifically instructed by VergeSense.

   Once the gateway is powered on, open the Installer Tool, select the gateway icon on the map, enter the gateway ID from the label on the device, and confirm. When the gateway shows as connected, select Publish.

    

5. Install sensors.

   Using the floor plan as your guide, install the sensors using the backplates, brackets, or drop rods at each location. Confirm the position matches the sensor icon on the map. The floor plan is to scale, so zoom in to verify placement is centered correctly over the intended coverage area such as a desk group or meeting space. Orientation affects coverage accuracy, so this step is important even if it seems minor.

   New batteries may be required. If so, replace all the batteries in the device at the same time.

6. Power on sensors only after gateway connectivity is confirmed.

   For wired sensors, connect the ethernet cable to power the sensor on. For wireless sensors, ensure batteries are installed in the correct orientation and the power switch is in the ON position. Always start with the sensors physically closest to the gateway and work outward. Wireless sensors form a mesh network, and installing outward from the gateway gives each sensor the best chance of connecting quickly.

   If batteries were removed during the removal process, check battery condition before reinstalling. If there is any doubt about battery charge, replace all batteries in the device at the same time rather than mixing old and new.

    

7. Validate each device in the Installer Tool.

   Select each sensor icon on the map, enter the sensor ID from the label on the device, and confirm. Once connected, select Show Coverage Area to verify the field of view looks correct for the space. If the coverage image has not loaded yet, select Get Sensor View and allow up to 10 minutes for it to appear. Once connectivity and coverage are confirmed, select Publish. The sensor icon will turn green on the map.

   Repeat this process for every sensor on the floor before moving to the next floor.

   

    

8. Notify your VergeSense contact that installation is complete.

   Once all devices on a floor are published and showing green in the Installer Tool, share confirmation with your VergeSense contact so they can run platform-side validation. 

For further information on the mounting process and solutions please refer to the Support articles for the specific sensor models.

Bracket Removal

If hardware is being redeployed, remove the mounting brackets after the sensor has been powered down and taken off its mount. Reverse the original installation steps and keep all brackets, screws, nuts, and clips together with each device.

L302 brackets: For magnet mounts, pull the sensor straight off the surface. For flat-bracket and rod mounts, take the sensor off the bracket, then back out the bracket fasteners or loosen the 3/8-16 hex nuts and slide the bracket off the rod. For angle brackets, take the sensor off the assembly, then remove the wall fasteners. Leave any bumpers and adhesive-mounted magnets attached to the bracket.

Figure 1: The flat bracket

Figure 2: The angled bracket

L208 brackets: Take the sensor off the mounting plate, then remove the plate and its kit hardware in reverse of how it was installed: back out the T-Bar clip screws, the T-Slot screws and 6-32 nuts, or the interlude and drywall kit fasteners. For custom open, wood, and unique ceilings, free the rod drops, clamps, zip-ties, or toggle bolts; check with your VergeSense contact if you are unsure how an assembly comes apart.

Updated June 12, 2026 08:39