Occasionally, updates made in the VergeSense platform require historical data to be recalculated so reports, dashboards, and insights reflect the most accurate information. This process is called data reprocessing and is sometimes also referred to as backfilling.
What is data reprocessing?
Data reprocessing recalculates historical occupancy metrics using updated metadata or floor plan information. It ensures that past data aligns with how spaces are currently defined in the platform.
Reprocessing does not change raw sensor data — it only updates how that data is interpreted and aggregated.
When is reprocessing necessary?
Reprocessing is typically required when historical context changes in a way that affects how data should be interpreted.
Reprocessing is required when you:
🏢 Change space definitions
Space type changes (e.g., Desk → Focus Room)
Space group changes
Capacity updates
Space splits or merges
Spaces added retroactively to a floor
These changes affect historical metrics like:
Time usage
Capacity usage
Aggregated building or floor metrics
🗺️ Update floor plans with historical impact
New floor plan versions that apply to past dates
Corrections to previously incorrect layouts
Spaces marked live or inactive retroactively
When is reprocessing not necessary?
Reprocessing is not needed for changes that only affect the platform going forward.
Reprocessing is not required when you:
Rename spaces (no structural change)
Rename Space Types
Add new spaces with a current or future effective date
Make changes that only apply from “today forward” (such as a capacity change due to adding or removing chairs)
In these cases, new data will automatically reflect the update without recalculating history.
What does reprocessing affect?
Depending on the request, reprocessing may update:
Historical dashboards and charts
CSV exports
Automated insights
It does not:
Modify raw sensor readings
Change previously exported files
Affect real-time or future data collection
How far back does reprocessing go?
VergeSense can reprocess up to 12 months of historical data, unless a different range is requested and supported.
Longer reprocessing windows may:
Take additional time
Be reviewed on a case-by-case basis
Note: When Space Groups are changed, we automatically reprocess the past 90 days.
How to request a reprocessing
When submitting a request, please include:
Account name
Building(s) and floor(s)
What changed (space type, space group, capacity, layout, uploaded data, etc.)
Effective date of the change
Why historical data needs to be updated
Preferred reprocessing window (if known)
Providing this information upfront helps us process your request faster and avoid unnecessary recalculations.
How long does reprocessing take?
Most requests are completed within a few business days, depending on:
Number of buildings and floors
Length of historical data being reprocessed
Complexity of the changes
Your VergeSense team will confirm timing once the request is reviewed.
Best practices to avoid unnecessary reprocessing
Bundle multiple changes into a single request when possible
Confirm effective dates before submitting floor plan updates
Reach out to Support if you’re unsure whether reprocessing is needed
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